Returns & refunds

We do not accept returns or exchanges on any purchase. Please read this page carefully before ordering — placing an order means you accept it.

Why we work this way

Every ready-made piece we sell is stitched once, by hand, and never repeated. Custom pieces are cut to your measurements and are of no use to anyone else. Unstitched fabric is cut to length for you at the moment you order. None of it can be returned to stock and sold again, which is why we can price it the way we do.

Custom-stitched and altered pieces

Custom-stitched pieces and alterations are final sale, with no exceptions. We confirm every measurement, fabric and detail with you on WhatsApp before any work begins, precisely so there are no surprises. If you're unsure about anything, ask us before we start — we'd much rather answer questions than have you disappointed.

If something arrives damaged or wrong

This is the one thing we will always put right. If your parcel arrives damaged, or you've been sent the wrong item, contact us within 48 hours of delivery on WhatsApp with photographs of the item and the packaging. We will replace it, or refund you in full, at our cost.

Please open your parcel carefully and check the contents as soon as it arrives. Claims made after 48 hours are much harder for us to take up with the courier.

Cancelling an order

• Ready-made pieces and fabric:you may cancel before we hand the parcel to the courier. Message us on WhatsApp as soon as possible. If you paid online, we'll refund you in full.
• Custom stitching: once cutting or stitching has begun, the order cannot be cancelled, because the fabric has already been committed to your measurements.
• Cash on Delivery orders:refusing delivery repeatedly, or placing COD orders you don't intend to accept, means we may ask for payment up front on future orders.

How refunds are paid

Where a refund is due, it goes back to the original payment method through Razorpay. Banks typically take 5–7 working daysto show it, though it's often quicker. We'll confirm on WhatsApp the moment we process it at our end.

Talk to us

If something isn't right, please tell us before anything else. We're a small boutique, we answer our own messages, and we would much rather sort out a problem with you directly. Message us on WhatsApp.